The fine print

Welcome to Beauty Geekz

By using the Beauty Geekz website, booking an appointment, purchasing a product, purchasing a gift card, or using our services, you agree to these Terms & Conditions and any applicable policies displayed during booking or checkout.

Please read these terms carefully before making a booking or purchase.

Appointments

Appointments are subject to availability.

Customers are responsible for selecting the correct service when making a booking and providing accurate contact information.

Please arrive approximately 5–10 minutes before your scheduled appointment.

Service durations displayed on the website are estimates. Actual service times may vary depending on the service, hair, preparation required and individual circumstances.

If you would like to significantly change your booked service, please contact Beauty Geekz before your appointment. We may not be able to accommodate major service changes on the day if additional time is required.

Booking Deposits

A 40% deposit is required to secure an appointment unless otherwise stated during booking.

Your deposit forms part of the total service price and will be deducted from the remaining balance.

An appointment is not considered fully confirmed until the required deposit has been successfully processed and booking confirmation has been issued.

The remaining balance is payable in accordance with the payment options available at Beauty Geekz.

Pricing

All prices displayed on the Beauty Geekz website are in Australian dollars (AUD).

Beauty Geekz may update service and product prices from time to time.

The price applicable to your booking or purchase will be clearly displayed during the relevant booking or checkout process.

Where a service is marked “Price Coming Soon,” it cannot be booked online until pricing has been confirmed.

Hair Preparation

Unless your booked service specifically includes washing or blow-drying, please arrive with your hair:

• Clean

• Properly detangled

• Free from excessive oils and styling products

• Ready for your booked service

Please let Beauty Geekz know before your appointment about relevant hair or scalp concerns that could affect the service.

If significant additional preparation is required, the appointment may take longer or may need to be modified or rescheduled depending on availability.

Late Arrivals

Beauty Geekz provides a 10-minute grace period.

If you are running late, please contact us as soon as possible.

Arriving more than 10 minutes late may affect the amount of time available for your service.

At 15 minutes late or more, Beauty Geekz may need to shorten, modify, reschedule or cancel the appointment if completing the original service would negatively affect appointments scheduled after yours.

Where an appointment cannot reasonably proceed because of significant late arrival, the booking deposit may be forfeited.

No-Shows

If you do not attend your appointment and have not contacted Beauty Geekz, the appointment may be recorded as a no-show.

The booking deposit may be forfeited and a new deposit may be required before another appointment can be confirmed.

Customers with repeated no-shows may be required to pay the full service amount in advance or may have online booking restricted.

Beauty Geekz will consider individual circumstances where appropriate.

Children and Minors

Where services are booked for children or minors, appropriate parent or guardian involvement and consent may be required.

Parents and guardians are responsible for ensuring that the selected service is appropriate for the child.

Service Concerns

We want every Beauty Geekz customer to be happy with their experience.

If you have a genuine concern regarding a completed service, please contact Beauty Geekz within 48 hours where reasonably possible so we can assess the issue promptly.

Depending on the circumstances, an appropriate solution may include correcting or re-performing a service or another remedy.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under applicable Australian consumer law.

Product Purchases

Product availability is subject to stock.

Beauty Geekz will make reasonable efforts to keep website stock information accurate.

If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate solution.

Product Returns

For change-of-mind purchases, Beauty Geekz may accept eligible unused and unopened products returned within 14 days of purchase with proof of purchase.

For hygiene reasons, opened or used hair and beauty products generally cannot be returned simply because a customer has changed their mind.

Eligible change-of-mind products must be unused, unopened and in their original condition and packaging where applicable.

These change-of-mind conditions do not remove any rights customers may have regarding faulty, damaged, incorrectly supplied or otherwise non-compliant products.

If there is a problem with a product, please contact Beauty Geekz.

Website Use

Customers must not misuse the Beauty Geekz website, attempt to gain unauthorised access to administrative systems, interfere with website functionality or use the website for unlawful purposes.

Changes to These Terms

Beauty Geekz may update these Terms & Conditions when required.

Where practical, the website should display the current policy version and effective date.

Bookings should retain a record of the policy version accepted at the time the booking was made.

We understand that plans can change.

If you need to cancel or reschedule your Beauty Geekz appointment, please contact us as early as possible.

Cancellations

We request at least 24 hours' notice when cancelling an appointment.

If you cancel less than 24 hours before your scheduled appointment, your booking deposit may be forfeited.

A new deposit may be required when making another booking.

We understand that genuine emergencies and unexpected circumstances can occur. Beauty Geekz may make reasonable exceptions at management's discretion.

Rescheduling

Customers may reschedule an appointment once without paying an additional booking deposit when the request is made at least 24 hours before the original appointment.

Your existing deposit will transfer to your new appointment.

If you request a reschedule less than 24 hours before your appointment, your existing deposit may be forfeited and a new deposit may be required.

Additional rescheduling requests may also require a new deposit.

Late Arrivals

Beauty Geekz provides a 10-minute grace period.

If you expect to be late, please contact us.

At 15 minutes late or more, your appointment may need to be shortened, modified, rescheduled or cancelled depending on the service and appointments scheduled after yours.

No-Shows

Failure to attend an appointment without contacting Beauty Geekz may result in your deposit being forfeited.

A new deposit will normally be required before another appointment can be confirmed.

Repeated no-shows may result in full prepayment being required for future appointments or restrictions on online booking.

Beauty Geekz Cancellations

If Beauty Geekz needs to cancel or significantly reschedule your appointment because of circumstances on our side, we will contact you as soon as reasonably possible and work with you to arrange another suitable appointment or an appropriate resolution.

Customers should not be financially penalised for a cancellation initiated by Beauty Geekz.

Consumer Rights

Nothing in this cancellation policy is intended to exclude or limit rights that cannot legally be excluded under applicable Australian consumer law.

Your Privacy Matters to Us

Beauty Geekz respects the privacy of our customers and website visitors.

We collect and use personal information where reasonably necessary to provide our salon, booking, customer service and online shopping services.

Information We May Collect

Depending on how you use Beauty Geekz, we may collect information including:

• Your name

• Email address

• Phone number

• Booking information

• Appointment history

• Services booked

• Order information

• Delivery or pickup information

• Product purchase history

• Reviews or feedback you submit

• Communications and enquiries you send us

• Information necessary to process payments and manage transactions

• Technical information reasonably required to operate and secure the website

How We Use Your Information

Beauty Geekz may use your information to:

• Create and manage appointments

• Send booking confirmations and reminders

• Process purchases and payments

• Manage orders

• Provide customer support

• Respond to enquiries

• Manage cancellations and rescheduling

• Maintain customer and appointment records

• Prevent fraud, misuse and unauthorised access

• Improve our website and customer experience

• Send marketing communications where permitted and where appropriate

Payments

Beauty Geekz may use third-party payment providers such as Stripe to securely process online payments.

Beauty Geekz should not directly store complete card numbers or sensitive card authentication information when payment processing is handled securely by the payment provider.

Payment providers may process personal information in accordance with their own privacy and security practices.

Reviews

Reviews submitted through Beauty Geekz may be stored for moderation.

Reviews should not automatically appear publicly.

Beauty Geekz may approve a review before it becomes visible on the website.

If published, information submitted for public display, such as a review name, rating, review text or approved image, may be visible to website visitors.

Marketing

Where Beauty Geekz sends promotional or marketing communications, customers should be provided with a reasonable way to unsubscribe from applicable electronic marketing communications.

Booking confirmations, receipts, security messages and other service-related communications may still be sent where necessary to provide a requested service.

Information Security

Beauty Geekz will take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Administrative areas of the website should remain protected and accessible only to authorised users.

Third-Party Services

Beauty Geekz may use trusted third-party providers to support website hosting, payments, email delivery, analytics, social media integrations and other business functions.

Information should only be shared with service providers where reasonably necessary for them to perform those functions or where otherwise permitted or required by law.

Access and Corrections

If you believe personal information Beauty Geekz holds about you is incorrect, or you would like to request access or correction, please contact us.

Privacy Enquiries

For privacy questions or concerns, contact:

Beauty Geekz

12 Delamere Way

Camillo WA 6111

Phone: 0404 753 944

Email: beautygeekz2026@gmail.com